Privacy Policy

 

EarSkin Privacy Policy

This privacy policy describes how your personal information is collected, used and shared when you visit ("proearskin.com") or make a purchase from us.


PERSONAL INFORMATION COLLECTED

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, your IP address, your time zone and some of the cookies installed on your device. In addition, as you browse the Site, we collect information about the individual web pages or products you visit, the websites or search terms that brought you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information".

We collect Device Information using the following technologies:

COOKIES

Below is a list of the cookies we use. We have listed them here so that you can choose whether or not to allow them.

session_id, a unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).

shopify_visit, no data stored, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits.

shopify_uniq, no data kept, expires at midnight (depending on the location of the visitor) the next day. Calculates the number of visits to a shop per unique customer.

cart, unique ID, persists for 2 weeks, stores your shopping cart information.

_secure_session_id, unique session ID.

storefront_digest, unique identifier, undefined if the shop has a password, it is used to know if the current visitor has access.
- Log files" track activity on the site and collect data such as your IP address, the type of browser you are using, your Internet Service Provider, referring and exit pages, and timestamp data (date and time).
- Web beacons", "tags" and "pixels" are electronic files that record information about how you navigate the site.

In addition, when you make or attempt to make a purchase through the Site, we collect certain information about you, including your name, billing address, shipping address, payment information (including credit card numbers), e-mail address and telephone number. This automatically collected information is referred to as "Order Information".

When we use the term "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.



HOW DO WE USE YOUR PERSONAL INFORMATION?

In general, we use the Order Information we collect to process any order placed through the Site (including to process your payment information, arrange for shipment of your order and provide you with invoices and/or order confirmations). In addition, we use this Order Information to:
communicate with you; assess potential fraud or risk; and
where appropriate to your preferences, provide you with information or advertisements about our products or services.


We use the Device Information (in particular, your IP address) that we collect to assess potential fraud or risk and, more generally, to improve and optimise our Site (for example, by generating analyses of how our customers navigate and interact with the Site, and to evaluate the success of our advertising and marketing campaigns).




SHARING YOUR PERSONAL INFORMATION


We share your Personal Information with third parties who assist us in using it for the purposes described above. For example, we use Shopify to host our online shop - for more information on how Shopify uses your Personal Information, please see: https://www.shopify.fr/legal/confidentialite. We also use Google Analytics to better understand how our customers use the site - for more information on how Google uses your Personal Information, please see: https://www.google.com/intl/fr/policies/privacy/. You can also opt out of Google Analytics at: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information that we receive, or to protect our rights.




BEHAVIOURAL ADVERTISING


As noted above, we use your Personal Information to provide you with targeted advertisements or marketing messages that we believe may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) information page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.


DO NOT FOLLOW


Please note that we do not change our site's data collection and use practices when we detect a "Do Not Track" signal on your browser.



YOUR RIGHTS


If you are a European resident, you have the right to access the personal information we hold about you and to request that it be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact details set out below and, if you are an EU resident, please note that we process your information in order to fulfil our contractual obligations to you (for example, if you place an order on the Site) or to pursue our legitimate business interests, listed above. Please also note that your information will be transferred outside Europe, including to Canada and the United States.


DATA RETENTION


When you place an order through the Site, we will keep your order information on file unless you ask us to delete it.


CHANGES


We may change this privacy policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.



CONTACT US


If you would like to know more about our privacy practices, have questions, or make a complaint, please contact us by e-mail at contact@proearskin.com, or by mail at



5 Avenue du Général de Gaulle, Saint-Mandé, IDF, 94160, France