Frequently asked questions

| What payment methods are available ?

Currently, you can pay by credit card on our site. We do not accept bank cheques, bank transfers or payment against receipt.

 

| How long does it take to receive an order ?

Your order is shipped within 24/48 hours from our international warehouses. Our average delivery time is 12 working days.

Currently, due to the COVID19 crisis, some orders may be subject to delivery delays. We apologise for this.

We do our best to ensure that our customers receive their packages as quickly as possible.

In any case, if you do not receive the item within 30 days, we will give you a full refund and you can keep the item when you receive it.

 

| Where do we ship and what are the shipping costs ? 

EarSkin is an international brand. We ship worldwide.
Delivery is FREE to your home for all orders.

 

| Is the payment secure ?

Yes, it's totally secure. When you make an online purchase with your credit card, all your information is entered on a secure website with SSL. Your information is then SSL encrypted and sent directly to our payment service provider's network, where your card and the transaction are authorised and approved. Your credit card information is not stored on our servers under any circumstances.

 

| How does the money-back guarantee work ?

You have 30 days to change your mind and get an unconditional refund! Simply send your message with your order number via our "Contact Us" tab or by e-mail to contact@poearskin.com.

 

What are the delivery times ?

Items are delivered according to the conditions of your local post office.

 

| What happens if no one is home when my order is delivered ?

Don't worry, your items will be delivered to your letterbox if they are small enough. If not, the parcel will be dropped off at your local post office where you can collect it.

 

| I haven't received my order yet, why is it taking so long ?

We apologise for the delay. International shipments can sometimes take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still think you need help tracking your package or have a question, please contact us by email at contact@proearskin.com.

 

| I received a damaged item, what should I do ?

We are sorry about this. Simply send us a photo of the damaged item to contact@proearskin.com and we will send you a similar replacement item as soon as possible.

 

| Do you have a refund policy ?

We do our best to solve any problems our customers may have with their online items. 98% of our customers are satisfied. If you still wish to have your order refunded, we can of course make the payment, if the call is made within 30 days of the order date and if the products in question are not out of stock. All return costs are at your expense. For more information, see our returns policy.